What is your return policy?
Our return policy is simple. If you're not happy, we're not happy. We have a 100% Satisfaction Guarantee. If you are not completely satisfied with your purchase it may be returned within 30 days for a complete refund to the same credit card it was purchased on, less the shipping costs, or for a store credit or exchange. After 30 days, up to 60, we will gladly issue a store credit or exchange. We do not accept returns after 60 days from receipt of purchase. Shipping charges will apply to exchanges. Please note that returned items purchased with a free shipping offer or promotion will have the standard cost of shipping subtracted from the refund. Please allow up to two billing cycles to see your credit on your statement.
Just follow these easy steps for returning or exchanging your merchandise:
Contact our Customer Service Department at info@imcoolbaby.com. We will issue you a return number (RMA Number) that is to be placed on the outside of the box. Items must be received back at our warehouse within 14 days of receiving your RMA number. Repack the merchandise in the original packaging, if possible, with all tags in place. Items must also come from a non-smoking environment. Please include a copy of the invoice sent to you at the time of purchase with a brief note explaining the return/exchange and ship the item(s) to the following address:
ATTN: [RMA Number]
I'm Cool Baby
706 High Cliff Trail
Madison, WI 53718
Please note, we will not accept returns without the return number on the outside of the box. Any items returned in less than perfect condition will be sent back at the customer's expense.
Please note that Sale items are final. We cannot accept returns on merchandise that was purchased on sale.
If you have any further questions, please email us at info@imcoolbaby.com.
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What are my shippings options?
Shipping Information
Standard Delivery/Handling Charges
- $0 to $25.00 $4.95
- $25.01 to $50.00 $6.95
- $50.01 to $75.00 $7.95
- $75.01 to $100.00 $8.95
Over $100.00 *FREE SHIPPING
Next Day Delivery
For an extra charge of $25 we can arrange for Next Day Delivery by UPS to most destinations. (If we receive your order by 12 pm CST Monday through Thursday, you'll receive your purchase the Next Day).
General Information
Most purchases are shipped from our Madison location by UPS delivery service to arrive within 7 to 10 business days of receipt of the order. Business days are Monday through Friday, excluding Holidays. Packages shipped to Alaska and Hawaii will receive an additional surcharge of $12 and will be sent via 2nd Day Air and be charged accordingly. In the event of a delay, we will notify you by mail. Items shipped outside the contiguous 48 states are delivered by Parcel Post at our regular shipping charges or may be express-shipped for an additional charge as described above. We regret that we cannot ship outside the United States at this time.
There is a $10.00 charge for address changes on packages that need to be re-routed during delivery due to an incorrect address. Please be sure that you enter the correct shipping address during checkout.
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Is my credit card and personal information secure on imcoolbaby.com?
We use PayPal, the trusted leader in online payments. Over 64 million users have a PayPal account, and it's accepted by merchants everywhere, both on and off the web.
PayPal protects your account information with PayPal's industry-leading security and fraud prevention systems.
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How do I sign up to receive special offers?
You can sign up to receive special offers and products updates by submitting your email address to our email update list. We will send you specials offers as they come out!
Click here for to sign up for our email updates!
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What is you privacy & security policy?
Email Privacy Policy
We have created this email privacy policy to demonstrate our firm commitment to your privacy and the protection of your information.
Why did you receive an email from us?
If you received a mailing from us, (a) your email address is either listed with us as someone who has expressly shared this address for the purpose of receiving information in the future ("opt-in"), or (b) you have registered or purchased or otherwise have an existing relationship with us. We respect your time and attention by controlling the frequency of our mailings.
How we protect your privacy
We use security measures to protect against the loss, misuse and alteration of data used by our system.
Sharing and Usage
We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you.
How can you stop receiving email from us?
Each email sent contains an easy, automated way for you to cease receiving email from us, or to change your expressed interests. If you wish to do this, simply follow the instructions at the end of any email.
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Do you offer wholesale opportunities?
If you would like to sell I’m Cool Baby products in your store, just drop us a line and we will contact you with the details.
Email: info@imcoolbaby.com
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Have other questions?
Please contact us directly at info@imcoolbaby.com.
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